{"xsrfToken":"645351f353314884a5b682f26de22753378529b8_lout","branding":{"id":"1","key":"csmdemo","name":"Pozyx support","portalBaseUrl":"/servicedesk/customer/portal/1","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/1/1","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#238696","headerLinkHoverBGColor":"#238696","headerBadgeColor":"#238696"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/2200e59b-aa01-4f05-9a66-be5c5186114b/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI1MjM4ZDhhNy02Njg4LTQ4OGUtYjNmNi03NTIxNDdlZWYyM2IiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjIyMDBlNTliLWFhMDEtNGYwNS05YTY2LWJlNWM1MTg2MTE0YiI6WyJyZWFkIl19LCJleHAiOjE3MzA1Mzc2NjUsIm5iZiI6MTczMDUzNzA2NX0.sPKe4kLf_EsXW0ZNU56lmNAMQquASRGIL5QyWclm6NY&client=5238d8a7-6688-488e-b3f6-752147eef23b&mode=fit","logoId":"2200e59b-aa01-4f05-9a66-be5c5186114b","isLogoAvailable":true,"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Help Center","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Help Center","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#0f144a","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/7d84be68-8743-40e9-bfef-f5aa6bc9a014/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI1MjM4ZDhhNy02Njg4LTQ4OGUtYjNmNi03NTIxNDdlZWYyM2IiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjdkODRiZTY4LTg3NDMtNDBlOS1iZmVmLWY1YWE2YmM5YTAxNCI6WyJyZWFkIl19LCJleHAiOjE3MzA1Mzc2NjUsIm5iZiI6MTczMDUzNzA2NX0.RKRAD3gUCccbY76HNIYzhPDRppIm3YVcZVhvfU-aTrc&client=5238d8a7-6688-488e-b3f6-752147eef23b&height=300&mode=fit","bannerMediaApiFileId":"7d84be68-8743-40e9-bfef-f5aa6bc9a014","useDefaultBanner":false,"isBannerAvailable":true},"portal":{"id":"1","key":"csmdemo","projectId":10058,"serviceDeskId":1,"name":"Pozyx support","description":"<p>Welcome! You can raise a request for Customer Service Management using the options provided.</p>","portalBaseUrl":"/servicedesk/customer/portal/1","onlyPortal":true,"reqTypes":[{"id":"14","name":"Bug report","descriptionHtml":"<p>Dear customer, in order to fill in this bug report please fill in the necessary fields below</p>","callToAction":"Bug report","introHtml":"<p>Bugs in the RTLS or Platform software</p>","icon":10476,"iconUrl":"https://pozyxlabs.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10476","groups":[3],"key":""},{"id":"11","name":"Creator","descriptionHtml":"<p>Thank you for contacting support. Please fill in as much information as possible in the form below</p>","callToAction":"Creator","introHtml":"<p>Issues/support related to the Creator System</p>","icon":10475,"iconUrl":"https://pozyxlabs.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10475","groups":[3],"key":""},{"id":"12","name":"Feature requests","descriptionHtml":"<p>Thank you for contacting the Operations team. We are always open to receive feature requests regarding our product. Please provide a detailed description such that we can do a proper evaluation and estimation.</p>","callToAction":"Feature requests","introHtml":"<p>Pozyx feature requests</p>","icon":10498,"iconUrl":"https://pozyxlabs.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10498","groups":[3],"key":""},{"id":"10","name":"RMA","descriptionHtml":"<p>The fields below are linked to are database. If no devices can be added, please add them in attachment or by using the text fields</p>","callToAction":"RMA","introHtml":"<p>Issues related to Pozyx hardware</p>","icon":10472,"iconUrl":"https://pozyxlabs.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10472","groups":[3],"key":""},{"id":"16","name":"Support form","descriptionHtml":"","callToAction":"Support form","introHtml":"<p>Issues and support questions</p>","icon":10470,"iconUrl":"https://pozyxlabs.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10470","groups":[3],"key":""},{"id":"5","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10530,"iconUrl":"https://pozyxlabs.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10530","groups":[],"key":""},{"id":"2","name":"Licensing and billing questions","descriptionHtml":"","callToAction":"Licensing and billing questions","introHtml":"<p>Choose this if you have questions about licensing or billing.</p>","icon":10539,"iconUrl":"https://pozyxlabs.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10539","groups":[],"key":""},{"id":"13","name":"Testing-JSD","descriptionHtml":"","callToAction":"Testing-JSD","introHtml":"<p>This request type is used for testing only</p>","icon":10483,"iconUrl":"https://pozyxlabs.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10483","groups":[],"key":""}],"reqGroups":[{"id":3,"name":"Pozyx support"}],"orderMapping":{"3":[16,12,11,14,10],"2":[5]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"3bdd898a-e4c8-3b39-96cb-1d69dfe9afa4","appLinkName":"System Confluence","appLinkUrl":"https://pozyxlabs.atlassian.net/wiki","spaceKey":"CD","spaceName":"Creator","spaceUrl":"https://pozyxlabs.atlassian.net/wiki/spaces/CD","isServer":false},"labels":[],"projectKey":"CSM","serviceDeskId":1,"kbLinkDomainURLs":["https://pozyxlabs.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":1,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"CSM","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI1MjM4ZDhhNy02Njg4LTQ4OGUtYjNmNi03NTIxNDdlZWYyM2IiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDU4IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3MzA1MzgyNjUsIm5iZiI6MTczMDUzNzA2NX0.0aqD4cvoC6dBF4023B_PW2kv79BrPqXBTeZ1F4pCbsQ","targetCollection":"upload-project-10058","endpointUrl":"https://api.media.atlassian.com","clientId":"5238d8a7-6688-488e-b3f6-752147eef23b","tokenDurationInMins":20}},"sharedPortal":{"name":"Help Center","description":"<p>Welcome to the help center - we're here to help! Raise a request from the options provided.</p>","kbs":{"kbEnabled":true,"appLinkUrl":"https://pozyxlabs.atlassian.net/wiki","kbLinkDomainURLs":["https://pozyxlabs.atlassian.net"]}},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}