Pozyx support

Welcome! You can raise a request for Customer Service Management using the options provided.

What can we help you with?

RMA

The fields below are linked to are database. If no devices can be added, please add them in attachment or by using the text fields

{"xsrfToken":"e37a2775ed3fa55f09db6bc545e2e498d54450e4_lout","branding":{"id":"1","key":"csmdemo","name":"Pozyx support","portalBaseUrl":"/servicedesk/customer/portal/1","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/1/2","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#2a98a3","headerLinkHoverBGColor":"#2a98a3","headerBadgeColor":"#2a98a3"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/2200e59b-aa01-4f05-9a66-be5c5186114b/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI1MjM4ZDhhNy02Njg4LTQ4OGUtYjNmNi03NTIxNDdlZWYyM2IiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjIyMDBlNTliLWFhMDEtNGYwNS05YTY2LWJlNWM1MTg2MTE0YiI6WyJyZWFkIl19LCJleHAiOjE3NDk5MzAxNDQsIm5iZiI6MTc0OTkyOTU0NH0.YBHxe7bSf50qtmF3CVTQtpqjsH76YfiqTxMHkKilKVw&client=5238d8a7-6688-488e-b3f6-752147eef23b&mode=fit","logoId":"2200e59b-aa01-4f05-9a66-be5c5186114b","isLogoAvailable":true,"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Help Center","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Help Center","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#0f144a","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/7d84be68-8743-40e9-bfef-f5aa6bc9a014/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI1MjM4ZDhhNy02Njg4LTQ4OGUtYjNmNi03NTIxNDdlZWYyM2IiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjdkODRiZTY4LTg3NDMtNDBlOS1iZmVmLWY1YWE2YmM5YTAxNCI6WyJyZWFkIl19LCJleHAiOjE3NDk5MzAxNDQsIm5iZiI6MTc0OTkyOTU0NH0.wU_RJNF4OfPjSkFs2gTeuXLyXM-MoQIhGLvbAVLIkeU&client=5238d8a7-6688-488e-b3f6-752147eef23b&height=300&mode=fit","bannerMediaApiFileId":"7d84be68-8743-40e9-bfef-f5aa6bc9a014","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"1","key":"csmdemo","projectId":10058,"serviceDeskId":1,"name":"Pozyx support","description":"Welcome! You can raise a request for Customer Service Management using the options provided.","portalBaseUrl":"/servicedesk/customer/portal/1","reqTypes":[{"id":"14","name":"Bug report","descriptionHtml":"Dear customer, in order to fill in this bug report please fill in the necessary fields below","callToAction":"Bug report","introHtml":"Bugs in the RTLS or Platform software","icon":10476,"iconUrl":"https://pozyxlabs.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10476","groups":[3],"key":""},{"id":"11","name":"Creator","descriptionHtml":"Thank you for contacting support. Please fill in as much information as possible in the form below","callToAction":"Creator","introHtml":"Issues/support related to the Creator System","icon":10475,"iconUrl":"https://pozyxlabs.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10475","groups":[3],"key":""},{"id":"12","name":"Feature requests","descriptionHtml":"Thank you for contacting the Operations team. We are always open to receive feature requests regarding our product. Please provide a detailed description such that we can do a proper evaluation and estimation.","callToAction":"Feature requests","introHtml":"Pozyx feature requests","icon":10498,"iconUrl":"https://pozyxlabs.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10498","groups":[3],"key":""},{"id":"10","name":"RMA","descriptionHtml":"The fields below are linked to are database. If no devices can be added, please add them in attachment or by using the text fields","callToAction":"RMA","introHtml":"Issues related to Pozyx hardware","icon":10472,"iconUrl":"https://pozyxlabs.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10472","groups":[3],"key":""},{"id":"16","name":"Support form","descriptionHtml":"","callToAction":"Support form","introHtml":"Issues and support questions","icon":10470,"iconUrl":"https://pozyxlabs.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10470","groups":[3],"key":""},{"id":"5","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"Request received from your email support channel.","icon":10530,"iconUrl":"https://pozyxlabs.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10530","groups":[],"key":""},{"id":"2","name":"Licensing and billing questions","descriptionHtml":"","callToAction":"Licensing and billing questions","introHtml":"Choose this if you have questions about licensing or billing.","icon":10539,"iconUrl":"https://pozyxlabs.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10539","groups":[],"key":""}],"reqGroups":[{"id":3,"name":"Pozyx support"}],"orderMapping":{"3":[27,16,12,11,14,10],"2":[5]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"3bdd898a-e4c8-3b39-96cb-1d69dfe9afa4","appLinkName":"System Confluence","appLinkUrl":"https://pozyxlabs.atlassian.net/wiki","spaceKey":"CD","spaceName":"Creator","spaceUrl":"https://pozyxlabs.atlassian.net/wiki/spaces/CD","isServer":false},"labels":[],"projectKey":"CSM","serviceDeskId":1,"kbLinkDomainURLs":["https://pozyxlabs.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":1,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"CSM","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI1MjM4ZDhhNy02Njg4LTQ4OGUtYjNmNi03NTIxNDdlZWYyM2IiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDU4IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NDk5MzA3NDQsIm5iZiI6MTc0OTkyOTU0NH0.t-Eym2CAgaXwEFK5vzt8Vt8gpChZuYWDh_gqp4iYsdo","targetCollection":"upload-project-10058","endpointUrl":"https://api.media.atlassian.com","clientId":"5238d8a7-6688-488e-b3f6-752147eef23b","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[]}},"reqCreate":{"id":10,"projectId":10058,"form":{"name":"RMA","descriptionHtml":"The fields below are linked to are database. If no devices can be added, please add them in attachment or by using the text fields","callToAction":"RMA","intro":"Issues related to Pozyx hardware","instructions":"The fields below are linked to are database. If no devices can be added, please add them in attachment or by using the text fields","icon":10472,"iconUrl":"https://pozyxlabs.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10472","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attachment","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_10116","fieldConfigId":"10279","label":"Service request type field","description":"","descriptionHtml":"","required":false,"displayed":false,"presetValues":["10170"],"values":[{"value":"10165","label":"Creator","selected":false,"children":[]},{"value":"10166","label":"Enterprise RTLS","selected":false,"children":[]},{"value":"10179","label":"Platform","selected":false,"children":[]},{"value":"10167","label":"Feature request","selected":false,"children":[]},{"value":"10168","label":"Licensing and billing","selected":false,"children":[]},{"value":"10169","label":"Other questions","selected":false,"children":[]},{"value":"10170","label":"RMA","selected":false,"children":[]},{"value":"10171","label":"Email request","selected":false,"children":[]},{"value":"10178","label":"Bug report","selected":false,"children":[]},{"value":"10180","label":"Support","selected":false,"children":[]},{"value":"10208","label":"Planning tool access","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"Please describe the problem as extensive as possible","descriptionHtml":"Please describe the problem as extensive as possible","required":true,"displayed":true,"presetValues":[]},{"fieldType":"select","jiraFieldType":"priority","fieldId":"priority","fieldConfigId":"","label":"SLA severity","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"values":[{"value":"10004","label":"SLA critical severity","selected":false,"children":[]},{"value":"10005","label":"SLA major severity","selected":false,"children":[]},{"value":"10006","label":"SLA minor severity","selected":false,"children":[]}],"noneOptionRequired":false}],"userOrganisations":[],"canBrowseUsers":true,"requestCreateBaseUrl":"/servicedesk/customer/portal/1/create/10","requestValidateBaseUrl":"/servicedesk/customer/portal/1/validate/10","calendarParams":{"firstDay":0,"date":"2025-06-14T21:32:25+0200","useISO8601WeekNumbers":true,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"3bdd898a-e4c8-3b39-96cb-1d69dfe9afa4","appLinkName":"System Confluence","appLinkUrl":"https://pozyxlabs.atlassian.net/wiki","spaceKey":"CD","spaceName":"Creator","spaceUrl":"https://pozyxlabs.atlassian.net/wiki/spaces/CD","isServer":false},"labels":[],"projectKey":"CSM","serviceDeskId":1,"kbLinkDomainURLs":["https://pozyxlabs.atlassian.net"]},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":true,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI1MjM4ZDhhNy02Njg4LTQ4OGUtYjNmNi03NTIxNDdlZWYyM2IiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDU4IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NDk5MzA3NDUsIm5iZiI6MTc0OTkyOTU0NX0.ijMX-XJz8FRqH6nhtZMakOTb75hoUu9_n_e-3kjSTz4","targetCollection":"upload-project-10058","endpointUrl":"https://api.media.atlassian.com","clientId":"5238d8a7-6688-488e-b3f6-752147eef23b","tokenDurationInMins":20},"hasProformaForm":true,"proformaTemplateForm":{"id":3,"updated":"2025-02-24T13:29:32.801963262Z","publish":{"jira":{"submitOnCreate":false,"validateOnCreate":true},"portal":{"portalRequestTypeIds":[10],"submitOnCreate":false,"validateOnCreate":true}},"design":{"settings":{"templateId":3,"name":"RMA form","submit":{"lock":false,"pdf":false},"templateFormUuid":"9a2d115e-44f3-48d0-890a-6868c325e2fd"},"layout":[{"version":1,"type":"doc","content":[{"type":"panel","attrs":{"panelType":"info"},"content":[{"type":"paragraph","attrs":{"localId":"883f6223-b48a-4b60-ad14-82d0ea769342"},"content":[{"type":"text","text":"Please contact support first before filling in this form. They will direct you here if an RMA is necessary"}]},{"type":"paragraph","attrs":{"localId":"2e4ec953-1ee1-466e-af79-a2fb62c3354b"},"content":[{"type":"text","text":"Please provide as much information as possible about the problem. This will help us diagnose and solve your problem more effectively. "}]}]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":3},"layout":"default","localId":"39e73172-0ea9-475e-ae31-364f19481ecb"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":1},"layout":"default","localId":"fc0c1c70-0407-4b6c-9eda-cae6d28a8657"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":2},"layout":"default","localId":"1c68633c-5263-455c-be8f-5b6df5182f61"}}]},{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":8},"layout":"default","localId":"9a770398-bd01-4b17-a54a-151ef31ae9ba"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":11},"layout":"default","localId":"b00bb184-6ca1-4c34-aea4-bbb229cd89d7"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":13},"layout":"default","localId":"178e6400-3539-40a4-afea-f458e994de03"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":14},"layout":"default","localId":"2cd4fd6b-1887-4919-93e6-2b6940a3d175"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":9},"layout":"default","localId":"5bcc837f-862e-466e-9178-891427b11981"}},{"type":"panel","attrs":{"panelType":"note"},"content":[{"type":"paragraph","attrs":{"localId":"9bedf0fe-a22c-4115-a6d6-50fa322260ca"},"content":[{"type":"text","text":"Please add a screenshot from the gateway info page using the attachment box at the top of this form."}]}]}]},{"version":1,"type":"doc","content":[{"type":"layoutSection","content":[{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":23},"layout":"default","localId":"26aa207e-baa4-4f79-bad6-3305f1e73747"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":28},"layout":"default","localId":"d54492ad-ed17-41bc-ba00-360647c04153"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":30},"layout":"default","localId":"80b8e3a2-da7c-4648-92c8-7fc3760aa38e"}}]},{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":24},"layout":"default","localId":"ff1c829a-acf6-482e-a4fe-6029eee7601f"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":29},"layout":"default","localId":"a76ca26b-d050-49a2-96c4-60d28c694136"}}]}]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":32},"layout":"default","localId":"4d44fcec-d406-40f6-a1dd-d0b693207ce9"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":27},"layout":"default","localId":"0e567968-a2fa-4db5-b5fe-5b4a7a6c7ad9"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":25},"layout":"default","localId":"9d3727c1-c264-47ba-8f63-bb8e52c9d63b"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":26},"layout":"default","localId":"7c91e289-3c07-447f-aa96-ed929fe86604"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":37},"layout":"default","localId":"46f36481-9679-4354-83c2-05929128d280"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":21},"layout":"default","localId":"59afdb22-0d0d-45c4-ba36-9a08abc161a5"}},{"type":"panel","attrs":{"panelType":"note"},"content":[{"type":"paragraph","attrs":{"localId":"31d0790c-4f16-4431-9df0-8ce9ee410aa1"},"content":[{"type":"text","text":"Please add a screenshot from the device information in the webapp and the network topology page using the attachment box at the top of this form. Also add a picture of the anchor if visual damage is present."}]}]}]},{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":33},"layout":"default","localId":"9d51f599-3cdb-40f1-aa2e-c8439a60cb19"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":36},"layout":"default","localId":"f4d9fcf4-8f7b-442f-850a-90b7a3afbce7"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":34},"layout":"default","localId":"0177168a-9d40-4d9c-9197-bfd522def70e"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":38},"layout":"default","localId":"126ea08c-5a0e-4c96-8627-8413662c00c0"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":43},"layout":"default","localId":"5691d04d-512c-4132-8fec-f2cfde44ac5a"}},{"type":"panel","attrs":{"panelType":"note"},"content":[{"type":"paragraph","attrs":{"localId":"b0908c0c-eae5-49da-9e8c-635e8ad9d98f"},"content":[{"type":"text","text":"Please add any screenshots or pictures using the attachment box at the top of this form. Also add a picture of the tag if visual damage is present."}]}]}]},{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":39},"layout":"default","localId":"71795391-71e0-45e1-bf84-86fc1ce2a30f"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":40},"layout":"default","localId":"0c49ca25-576c-4845-860b-53534fbd55d2"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":41},"layout":"default","localId":"e4263f9a-d519-434e-946a-10be25c0812b"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":42},"layout":"default","localId":"6e04900a-d41f-43a9-8265-f0ded7dedadc"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":44},"layout":"default","localId":"8f1344fe-622c-4533-9ecd-3d06c2539d8a"}},{"type":"panel","attrs":{"panelType":"note"},"content":[{"type":"paragraph","attrs":{"localId":"59eaf5bd-7b3c-4d9d-bc21-5a47039befb4"},"content":[{"type":"text","text":"Please add any screenshots or pictures using the attachment box at the top of this form. Also add a picture of the tag if visual damage is present."}]}]},{"type":"paragraph","content":[]}]}],"conditions":{"4":{"t":"sh","i":{"co":{"cIds":{"2":["1"]}}},"o":{"sIds":["1"]}},"5":{"t":"sh","i":{"co":{"cIds":{"2":["2"]}}},"o":{"sIds":["2"]}},"6":{"t":"sh","i":{"co":{"cIds":{"2":["3"]}}},"o":{"sIds":["3"]}},"7":{"t":"sh","i":{"co":{"cIds":{"2":["4"]}}},"o":{"sIds":["4"]}}},"sections":{"1":{"name":"Gateway","conditions":["4"]},"2":{"name":"Anchor","conditions":["5"]},"3":{"name":"Industrial Tag","conditions":["6"]},"4":{"name":"Wearable Tag","conditions":["7"]}},"questions":{"34":{"type":"rt","label":"Device information","description":"What is the status of battery life indicator indicator? When was the tag first and last seen? What is the blink index?","validation":{"rq":false},"choices":[],"questionKey":"device-info-ind-tag"},"8":{"type":"ts","label":"RTLS server ID","description":"","validation":{"rq":true},"choices":[],"questionKey":"serverid"},"23":{"type":"ts","label":"Hardware version","description":"","validation":{"rq":false},"choices":[],"questionKey":"hw-version-anchor"},"40":{"type":"rt","label":"Visual damage","description":"Describe visual damage if there is any","validation":{"rq":false},"choices":[],"questionKey":"visual-damage-wearable-tag"},"13":{"type":"rt","label":"Uplink network configuration","description":"How is the uplink of the RTLS server configured?","validation":{"rq":false},"choices":[],"questionKey":"uplink-network-server"},"24":{"type":"ts","label":"Firmware version","description":"","validation":{"rq":false},"choices":[],"questionKey":"fw-version-anchor"},"21":{"type":"no","label":"Number of products with the same defect","description":"","validation":{"rq":false,"wh":false},"choices":[],"questionKey":"number-anchor"},"43":{"type":"no","label":"Number of products with the same defect","description":"","validation":{"rq":false,"wh":false},"choices":[],"questionKey":"number-ind-tag"},"32":{"type":"cd","label":"Header","description":"","validation":{"rq":false},"choices":[{"id":"1","label":"IP67 header","other":false},{"id":"2","label":"IP20 header","other":false},{"id":"3","label":"No header","other":false}],"questionKey":"header-anchor"},"42":{"type":"rt","label":"Environment","description":"Describe the environment (outdoor/indoor, etc)","validation":{"rq":false},"choices":[],"questionKey":"environment-wearable-tag"},"27":{"type":"rt","label":"Visual damage","description":"Describe visual damage if there is any","validation":{"rq":false},"choices":[],"questionKey":"visual-damage-anchor"},"30":{"type":"ts","label":"UWB-ID","description":"","validation":{"rq":false},"choices":[],"questionKey":"uwb-id-anchor"},"3":{"type":"ts","label":"SO","description":"SO number in which the product was included","validation":{"rq":false},"choices":[],"questionKey":"so"},"28":{"type":"ts","label":"Serial number","description":"","validation":{"rq":false},"choices":[],"questionKey":"serial-number-anchor"},"11":{"type":"ts","label":"Installed release","description":"","validation":{"rq":false},"choices":[],"questionKey":"release"},"9":{"type":"no","label":"Number of products with the same defect","description":"","validation":{"rq":false,"wh":false},"choices":[],"questionKey":"number-server"},"44":{"type":"no","label":"Number of products with the same defect","description":"","validation":{"rq":false,"wh":false},"choices":[],"questionKey":"number-wearable-tag"},"33":{"type":"rt","label":"Tag settings","description":"Please add a screenshot of the settings in the device configurator or describe them in this box","validation":{"rq":false},"choices":[],"questionKey":"tag-settings-ind-tag"},"26":{"type":"rt","label":"Anchor LED","description":"Describe the behavior of the LED on the anchor and the others in the chain","validation":{"rq":false},"choices":[],"questionKey":"anchor-led"},"37":{"type":"rt","label":"Environment","description":"Describe the environment (outdoor/indoor, etc)","validation":{"rq":false},"choices":[],"questionKey":"environment-anchor"},"36":{"type":"rt","label":"Visual damage","description":"Describe visual damage if there is any","validation":{"rq":false},"choices":[],"questionKey":"visual-damage-ind-tag"},"1":{"type":"rt","label":"Description","description":"Reason for return of the product","validation":{"rq":true},"jiraField":"description","questionKey":""},"39":{"type":"rt","label":"Tag settings","description":"Please add a screenshot of the settings in the device configurator or describe them in this box","validation":{"rq":false},"choices":[],"questionKey":"settings-wearable-tag"},"25":{"type":"rt","label":"Network topology","description":"Describe the anchor network topology. How many anchors are in the chain? Which position in the chain does the anchor have? Which switch is used and does it provide enough power for all the anchors","validation":{"rq":false},"choices":[],"questionKey":"network-topology-anchor"},"14":{"type":"rt","label":"Anchor network configuration","description":"Are there any other devices on the anchor network or is it seperated? Another DHCP server?","validation":{"rq":false},"choices":[],"questionKey":"anchor-network-server"},"2":{"type":"cd","label":"Hardware type","description":"","validation":{"rq":true},"choices":[{"id":"1","label":"Gateway","other":false},{"id":"2","label":"Anchor","other":false},{"id":"3","label":"Tag","other":false}],"questionKey":"hardware-type"},"38":{"type":"rt","label":"Environment","description":"Describe the environment (outdoor/indoor, etc)","validation":{"rq":false},"choices":[],"questionKey":"environment-ind-tag"},"29":{"type":"ts","label":"MAC-address","description":"","validation":{"rq":false},"choices":[],"questionKey":"mac-address-anchor"},"41":{"type":"rt","label":"Device information","description":"What is the status of battery life indicator indicator? When was the tag first and last seen? What is the blink index?","validation":{"rq":false},"choices":[],"questionKey":"device-info-wearable-tag"}}},"uuid":"9a2d115e-44f3-48d0-890a-6868c325e2fd"},"proforma":{"formExists":true,"formValid":true,"formTemplateData":{"id":3,"updated":"2025-02-24T13:29:32.801963262Z","publish":{"jira":{"submitOnCreate":false,"validateOnCreate":true},"portal":{"portalRequestTypeIds":[10],"submitOnCreate":false,"validateOnCreate":true}},"design":{"settings":{"templateId":3,"name":"RMA form","submit":{"lock":false,"pdf":false},"templateFormUuid":"9a2d115e-44f3-48d0-890a-6868c325e2fd"},"layout":[{"version":1,"type":"doc","content":[{"type":"panel","attrs":{"panelType":"info"},"content":[{"type":"paragraph","attrs":{"localId":"883f6223-b48a-4b60-ad14-82d0ea769342"},"content":[{"type":"text","text":"Please contact support first before filling in this form. They will direct you here if an RMA is necessary"}]},{"type":"paragraph","attrs":{"localId":"2e4ec953-1ee1-466e-af79-a2fb62c3354b"},"content":[{"type":"text","text":"Please provide as much information as possible about the problem. This will help us diagnose and solve your problem more effectively. "}]}]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":3},"layout":"default","localId":"39e73172-0ea9-475e-ae31-364f19481ecb"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":1},"layout":"default","localId":"fc0c1c70-0407-4b6c-9eda-cae6d28a8657"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":2},"layout":"default","localId":"1c68633c-5263-455c-be8f-5b6df5182f61"}}]},{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":8},"layout":"default","localId":"9a770398-bd01-4b17-a54a-151ef31ae9ba"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":11},"layout":"default","localId":"b00bb184-6ca1-4c34-aea4-bbb229cd89d7"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":13},"layout":"default","localId":"178e6400-3539-40a4-afea-f458e994de03"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":14},"layout":"default","localId":"2cd4fd6b-1887-4919-93e6-2b6940a3d175"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":9},"layout":"default","localId":"5bcc837f-862e-466e-9178-891427b11981"}},{"type":"panel","attrs":{"panelType":"note"},"content":[{"type":"paragraph","attrs":{"localId":"9bedf0fe-a22c-4115-a6d6-50fa322260ca"},"content":[{"type":"text","text":"Please add a screenshot from the gateway info page using the attachment box at the top of this form."}]}]}]},{"version":1,"type":"doc","content":[{"type":"layoutSection","content":[{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":23},"layout":"default","localId":"26aa207e-baa4-4f79-bad6-3305f1e73747"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":28},"layout":"default","localId":"d54492ad-ed17-41bc-ba00-360647c04153"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":30},"layout":"default","localId":"80b8e3a2-da7c-4648-92c8-7fc3760aa38e"}}]},{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":24},"layout":"default","localId":"ff1c829a-acf6-482e-a4fe-6029eee7601f"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":29},"layout":"default","localId":"a76ca26b-d050-49a2-96c4-60d28c694136"}}]}]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":32},"layout":"default","localId":"4d44fcec-d406-40f6-a1dd-d0b693207ce9"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":27},"layout":"default","localId":"0e567968-a2fa-4db5-b5fe-5b4a7a6c7ad9"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":25},"layout":"default","localId":"9d3727c1-c264-47ba-8f63-bb8e52c9d63b"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":26},"layout":"default","localId":"7c91e289-3c07-447f-aa96-ed929fe86604"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":37},"layout":"default","localId":"46f36481-9679-4354-83c2-05929128d280"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":21},"layout":"default","localId":"59afdb22-0d0d-45c4-ba36-9a08abc161a5"}},{"type":"panel","attrs":{"panelType":"note"},"content":[{"type":"paragraph","attrs":{"localId":"31d0790c-4f16-4431-9df0-8ce9ee410aa1"},"content":[{"type":"text","text":"Please add a screenshot from the device information in the webapp and the network topology page using the attachment box at the top of this form. Also add a picture of the anchor if visual damage is present."}]}]}]},{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":33},"layout":"default","localId":"9d51f599-3cdb-40f1-aa2e-c8439a60cb19"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":36},"layout":"default","localId":"f4d9fcf4-8f7b-442f-850a-90b7a3afbce7"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":34},"layout":"default","localId":"0177168a-9d40-4d9c-9197-bfd522def70e"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":38},"layout":"default","localId":"126ea08c-5a0e-4c96-8627-8413662c00c0"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":43},"layout":"default","localId":"5691d04d-512c-4132-8fec-f2cfde44ac5a"}},{"type":"panel","attrs":{"panelType":"note"},"content":[{"type":"paragraph","attrs":{"localId":"b0908c0c-eae5-49da-9e8c-635e8ad9d98f"},"content":[{"type":"text","text":"Please add any screenshots or pictures using the attachment box at the top of this form. Also add a picture of the tag if visual damage is present."}]}]}]},{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":39},"layout":"default","localId":"71795391-71e0-45e1-bf84-86fc1ce2a30f"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":40},"layout":"default","localId":"0c49ca25-576c-4845-860b-53534fbd55d2"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":41},"layout":"default","localId":"e4263f9a-d519-434e-946a-10be25c0812b"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":42},"layout":"default","localId":"6e04900a-d41f-43a9-8265-f0ded7dedadc"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":44},"layout":"default","localId":"8f1344fe-622c-4533-9ecd-3d06c2539d8a"}},{"type":"panel","attrs":{"panelType":"note"},"content":[{"type":"paragraph","attrs":{"localId":"59eaf5bd-7b3c-4d9d-bc21-5a47039befb4"},"content":[{"type":"text","text":"Please add any screenshots or pictures using the attachment box at the top of this form. Also add a picture of the tag if visual damage is present."}]}]},{"type":"paragraph","content":[]}]}],"conditions":{"4":{"t":"sh","i":{"co":{"cIds":{"2":["1"]}}},"o":{"sIds":["1"]}},"5":{"t":"sh","i":{"co":{"cIds":{"2":["2"]}}},"o":{"sIds":["2"]}},"6":{"t":"sh","i":{"co":{"cIds":{"2":["3"]}}},"o":{"sIds":["3"]}},"7":{"t":"sh","i":{"co":{"cIds":{"2":["4"]}}},"o":{"sIds":["4"]}}},"sections":{"1":{"name":"Gateway","conditions":["4"]},"2":{"name":"Anchor","conditions":["5"]},"3":{"name":"Industrial Tag","conditions":["6"]},"4":{"name":"Wearable Tag","conditions":["7"]}},"questions":{"34":{"type":"rt","label":"Device information","description":"What is the status of battery life indicator indicator? When was the tag first and last seen? What is the blink index?","validation":{"rq":false},"choices":[],"questionKey":"device-info-ind-tag"},"8":{"type":"ts","label":"RTLS server ID","description":"","validation":{"rq":true},"choices":[],"questionKey":"serverid"},"23":{"type":"ts","label":"Hardware version","description":"","validation":{"rq":false},"choices":[],"questionKey":"hw-version-anchor"},"40":{"type":"rt","label":"Visual damage","description":"Describe visual damage if there is any","validation":{"rq":false},"choices":[],"questionKey":"visual-damage-wearable-tag"},"13":{"type":"rt","label":"Uplink network configuration","description":"How is the uplink of the RTLS server configured?","validation":{"rq":false},"choices":[],"questionKey":"uplink-network-server"},"24":{"type":"ts","label":"Firmware version","description":"","validation":{"rq":false},"choices":[],"questionKey":"fw-version-anchor"},"21":{"type":"no","label":"Number of products with the same defect","description":"","validation":{"rq":false,"wh":false},"choices":[],"questionKey":"number-anchor"},"43":{"type":"no","label":"Number of products with the same defect","description":"","validation":{"rq":false,"wh":false},"choices":[],"questionKey":"number-ind-tag"},"32":{"type":"cd","label":"Header","description":"","validation":{"rq":false},"choices":[{"id":"1","label":"IP67 header","other":false},{"id":"2","label":"IP20 header","other":false},{"id":"3","label":"No header","other":false}],"questionKey":"header-anchor"},"42":{"type":"rt","label":"Environment","description":"Describe the environment (outdoor/indoor, etc)","validation":{"rq":false},"choices":[],"questionKey":"environment-wearable-tag"},"27":{"type":"rt","label":"Visual damage","description":"Describe visual damage if there is any","validation":{"rq":false},"choices":[],"questionKey":"visual-damage-anchor"},"30":{"type":"ts","label":"UWB-ID","description":"","validation":{"rq":false},"choices":[],"questionKey":"uwb-id-anchor"},"3":{"type":"ts","label":"SO","description":"SO number in which the product was included","validation":{"rq":false},"choices":[],"questionKey":"so"},"28":{"type":"ts","label":"Serial number","description":"","validation":{"rq":false},"choices":[],"questionKey":"serial-number-anchor"},"11":{"type":"ts","label":"Installed release","description":"","validation":{"rq":false},"choices":[],"questionKey":"release"},"9":{"type":"no","label":"Number of products with the same defect","description":"","validation":{"rq":false,"wh":false},"choices":[],"questionKey":"number-server"},"44":{"type":"no","label":"Number of products with the same defect","description":"","validation":{"rq":false,"wh":false},"choices":[],"questionKey":"number-wearable-tag"},"33":{"type":"rt","label":"Tag settings","description":"Please add a screenshot of the settings in the device configurator or describe them in this box","validation":{"rq":false},"choices":[],"questionKey":"tag-settings-ind-tag"},"26":{"type":"rt","label":"Anchor LED","description":"Describe the behavior of the LED on the anchor and the others in the chain","validation":{"rq":false},"choices":[],"questionKey":"anchor-led"},"37":{"type":"rt","label":"Environment","description":"Describe the environment (outdoor/indoor, etc)","validation":{"rq":false},"choices":[],"questionKey":"environment-anchor"},"36":{"type":"rt","label":"Visual damage","description":"Describe visual damage if there is any","validation":{"rq":false},"choices":[],"questionKey":"visual-damage-ind-tag"},"1":{"type":"rt","label":"Description","description":"Reason for return of the product","validation":{"rq":true},"jiraField":"description","questionKey":""},"39":{"type":"rt","label":"Tag settings","description":"Please add a screenshot of the settings in the device configurator or describe them in this box","validation":{"rq":false},"choices":[],"questionKey":"settings-wearable-tag"},"25":{"type":"rt","label":"Network topology","description":"Describe the anchor network topology. How many anchors are in the chain? Which position in the chain does the anchor have? Which switch is used and does it provide enough power for all the anchors","validation":{"rq":false},"choices":[],"questionKey":"network-topology-anchor"},"14":{"type":"rt","label":"Anchor network configuration","description":"Are there any other devices on the anchor network or is it seperated? Another DHCP server?","validation":{"rq":false},"choices":[],"questionKey":"anchor-network-server"},"2":{"type":"cd","label":"Hardware type","description":"","validation":{"rq":true},"choices":[{"id":"1","label":"Gateway","other":false},{"id":"2","label":"Anchor","other":false},{"id":"3","label":"Tag","other":false}],"questionKey":"hardware-type"},"38":{"type":"rt","label":"Environment","description":"Describe the environment (outdoor/indoor, etc)","validation":{"rq":false},"choices":[],"questionKey":"environment-ind-tag"},"29":{"type":"ts","label":"MAC-address","description":"","validation":{"rq":false},"choices":[],"questionKey":"mac-address-anchor"},"41":{"type":"rt","label":"Device information","description":"What is the status of battery life indicator indicator? When was the tag first and last seen? What is the blink index?","validation":{"rq":false},"choices":[],"questionKey":"device-info-wearable-tag"}}},"uuid":"9a2d115e-44f3-48d0-890a-6868c325e2fd"},"linkedJiraFields":["description"]},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}

{"headless":false,"tourEnabled":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=pozyxlabs","contactLink":"/secure/ContactAdministrators!default.jspa","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"e37a2775ed3fa55f09db6bc545e2e498d54450e4_lout","baseUrl":"https://pozyxlabs.atlassian.net/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://pozyxlabs.atlassian.net","customerLoginEnabled":true,"maxAttachmentSize":"1073741824","gravatarEnabled":true,"onDemand":true,"disabledFeatures":[],"enabledDarkFeatures":[],"calendarDateData":{"months":["January","February","March","April","May","June","July","August","September","October","November","December"],"monthsShort":["Jan","Feb","Mar","Apr","May","Jun","Jul","Aug","Sep","Oct","Nov","Dec"],"weekdaysShort":["Sun","Mon","Tue","Wed","Thu","Fri","Sat"],"weekdays":["Sunday","Monday","Tuesday","Wednesday","Thursday","Friday","Saturday"]},"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"5238d8a7-6688-488e-b3f6-752147eef23b","optedInFeatures":{},"fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"a8885a0d27014d5a868751a3937298e1","siteDefaultLanguageTag":"en-US","featuredValues":{"multiHelpCenterEnabled":true,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":true,"helpCenterCustomizationEnabled":true},"helpCenterHomePageSlug":"portals","anonymousEnabled":true,"requestIntroEnabled":true}